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Our goal at tdeSouza is to ensure complete satisfaction with our SEO, PPC, Digital Marketing, and Video Production services. This refund policy outlines the terms and conditions under which you may be eligible for a refund, adhering to industry standards.
1. Digital Services:
a. Eligibility for Refunds:
- Refunds are available for digital services (SEO, PPC, Digital Marketing) that have not been fully delivered.
- If the digital service does not match the description provided or is found to be defective, you may be eligible for a refund.
b. Requesting a Refund:
- To request a refund, please contact our customer support within [30] days of purchase.
- Provide your order number, a description of the issue, and any relevant screenshots or documentation.
c. Processing Time:
- Refund requests will be processed within [7-10] business days.
- Refunds will be issued using the original payment method.
d. Non-Refundable Services:
- Completed digital services and services that have been partially or fully used are non-refundable.
- Customized digital products, such as personalized content, are non-refundable.
2. Production Services:
a. Eligibility for Refunds:
- Refunds are available for video production services that have not begun.
- If there are delays or issues on our end, you may be eligible for a partial or full refund.
b. Requesting a Refund:
- To request a refund, please contact our customer support within [30] days of the scheduled service date.
- Provide your order number and a detailed explanation of the issue.
c. Processing Time:
- Refund requests will be processed within [7-10] business days.
- Refunds will be issued using the original payment method.
d. Non-Refundable Services:
- Video production services that have been completed or are in progress are non-refundable.
- Customized production services that require specific materials or arrangements are non-refundable.
3. General Standards:
a. Refund Approval:
- Refunds are subject to review and approval based on the circumstances and compliance with this policy.
b. Customer Responsibility:
- Customers must provide accurate and complete information when requesting a refund.
- Any misrepresentation or fraudulent claims will void the eligibility for a refund.
c. Changes to Refund Policy:
- We reserve the right to modify or update this refund policy at any time. Any changes will be communicated via our website or customer communication channels.
- Contact Information: For any questions or concerns about this refund policy, please contact us at: contact@tdesouza.com